FAQs

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FAQs 2017-03-30T10:48:48+00:00
What’s in the network box and what does it do? 2017-05-10T17:20:02+00:00

Please visit transparentcable.com or view this brief video about Transparent Technology

Why do I need to spend so much on cable? 2017-05-10T17:18:18+00:00

Transparent products are hand-built one at a time. They are purpose built and precision designed and manufactured to be highly reliable and offer tremendous performance value at each price point. In fact, every cable shares the technology of our highest level products.

Most inexpensive cables are not hand built with the highest quality connectors and terminations. Less expensive cable is typically constructed of very inexpensive, off-the-shelf, generic wire that has not been optimized for its application.

For about a $100, you can try a Transparent The Link Interconnect or a Performance USB or HDMI cable to find out first hand what Transparent quality is all about. We are confident you will be amazed with the results

What is break in and how long should I break in Transparent cables? 2017-05-10T17:20:33+00:00

Because your cables are well constructed and have been designed from the ground up to help you achieve the kind of balance in your system that will help you get the most musical enjoyment possible, they all sound great out of the box. Letting your cables burn in for a day or 2 will only improve the ability of the cables to transfer all the music you feed them.

What is the most significant product I should buy when just starting with Transparent? 2017-05-10T17:20:39+00:00

The Link Interconnect and the Wave Speaker Cable transform a basic system. Adding a Performance Digital or USB cable adds up to a total investment of less than $400. These building blocks may be the best audio investment you will ever make, and they are all upgradeable to higher performance levels when you are ready.

How do I get cables I bought used upgraded, updated, or re-calibrated? 2017-05-10T17:15:24+00:00

Authorized Transparent dealers only sell Certified Pre-Owned Transaprent products that come with a warranty. Once you register the warranty, you are eligible to upgrade your cable. If you purchased your used cables through another source, an authorized Transparent dealer can sell you a warranty for 10% of the current retail value of the trade-in product. Once you register your new warranty, you are eligible for a Transparent upgrade.

How does the upgrade program work? 2017-05-10T17:15:00+00:00

All Transparent products are upgradeable through the factory supported Transparent Upgrade Program and authorized transparent dealers.

For current generation Transparent products, you will receive a 70% trade-in value on your existing product toward a higher performance level product in the same category.

Second generation products receive a 60% trade in value.

Third generation products receive a 50% trade-in value, and 4th generation products receive a 40% trade-in value. All trade-in products must have a registered Transparent Warranty. Only authorized Transparent dealers can process trade-ins and upgrades. Your Transparent dealer can best help you determine the value of your trade-in.

Can I visit you at the factory? 2017-05-10T17:14:30+00:00

We are pleased to set up an appointment with you to visit our factory. Just give us a call several weeks ahead and have several dates in mind. Sometimes we have events, other visitors, and projects that will make it very difficult for us to share the Transparent experience fully with you, but we will always do our best to accommodate you.

Where are your products made? 2017-05-10T17:14:08+00:00

Transparent’s highly skilled craftspeople assemble all Transparent Audio Cables in Maine, USA!

Transparent designs and specifies all cables and connectors for the entire Transparent line-up, including all audio, digital audio, HDMI and USB cables, power cords, and power conditioners.

What do I do if I need a custom length or configuration that is not offered in the drop down menus in the Transparent Store? 2017-05-10T17:13:46+00:00

Please call us at 207-284-1100 while you have access to an online connection to the Transparent Store. We will discuss your custom needs in detail and guide you through the process of entering the proper codes for your custom online purchase.

Why can’t I purchase from the Transparent Store if I am in a country outside of North America? 2017-05-10T17:13:27+00:00

Transparent is planning on offering an online store for customers who live outside of North America at some point in the future. Please contact us at and let us know about your interest in online Transparent purchases and provide the details of your residency.

How do I return or exchange a product I purchased from the Transparent Store? 2017-05-10T17:12:17+00:00

If you need to return or exchange an incorrectly ordered or faulty item from the Transparent Store, please call us at (207) 284-1100 for return authorization assistance. If you receive a Transparent product that you find to be unsatisfactory, you must call for return authorization before returning the item. All returns must be returned within 30 days and must be in perfect, new condition in original factory packaging. Return shipping costs are the responsibility of the purchaser unless the returned item is faulty or Transparent fulfilled an order incorrectly. Any products purchased from the Transparent Store that are returned for credit that are not in perfect, new condition in original factory packaging when they arrive at Transparent, will incur a 25% restocking fee. Products returned without prior return authorization will not receive credit or be considered for exchanges.

When will I receive my product? 2017-05-10T17:10:56+00:00

Most of the items featured in the Transparent Store are ready to ship and will be shipped within 1 business day of receiving your order. If you place an order on a Friday night or before a holiday, your order may take 2 business days to ship. If you have a custom order or an unusual combination of termination options, it can take up to 5 business days for your order to be ready to ship. You can expect to receive your order 3-5 days after it leaves our factory.

If my Transparent dealer doesn’t have an item in stock that is featured in the Transparent Store, can I place an order online while I’m in the store and have it shipped directly to my home? 2017-05-10T17:10:35+00:00

That’s a great idea. With all the length and termination options offered by Transparent, it’s not possible even for the most well equipped Transparent dealers to offer every conceivable combination. Feel free to ask your sales associate at your Transparent dealership to help you place your order while you’re in the store and have it shipped directly to your home.

Do you accept telephone orders? 2017-05-10T17:20:53+00:00

We are happy to walk you through the Transparent Store purchase process on the phone and help you decide which cables and power conditioning products are best for your system. Please call us at 207-284-1100 during business hours (9-5 M-F)

Who pays duties and taxes on items shipped to Canada? 2017-05-10T17:20:57+00:00

Federal Express handles all arrangements for customs clearances, taxes, and duties for all Canadian shipments. A customer receiving a shipment in Canada must sign for the receipt of the shipment upon delivery by Federal Express. Any Canadian duties or taxes due will be payable by the customer to Federal Express directly upon receipt of the shipment.

How do I calculate shipping? 2017-05-10T17:21:00+00:00

Items purchased online for shipment to North America do not have added shipping charges.

How do you ship the cables? 2017-05-10T17:21:04+00:00

Transparent’s preferred shipper is Federal Express.

Why am I asked about the name of my dealer when I purchase from the Transparent store? 2017-05-10T17:21:23+00:00

Transparent has built a strong network of specialty audio video retailers over the past 30 years. These committed professionals are true experts in their fields and have the most knowledge and experience helping customers optimize the performance of their systems with the Transparent line up. Online shopping for some of our most popular and accessible products is a convenience we are happy to share with our customers; however, an online shopping experience can not take the place of seeing and hearing our products set up in a well balanced system and hearing an actual demonstration conducted by a salesperson with extensive training and experience with Transparent products.

We believe strongly that a good Transparent dealer is a necessary ingredient to your long term satisfaction with all of your future audio and video purchases. In addition, the factory supported Transparent Upgrade Program is available only through authorized Transparent dealers.

Where is my closest dealer? 2017-05-10T17:21:17+00:00

Use the Transparent Dealer Locator to find an authorized Transparent dealer in your area.